MVRA and the Motorist

Traditionally, Motor repairers have had a bad press. Motorists have long been suspicious of motor technicians and there seems to be a widely held expectation that motorists will be ripped off as soon as they drive their vehicle onto a repairer's premises. MVRA wants to dispel the myth.

Servicing and/or repairing a car is a major cost and you want to be sure that your car is in the safe hands of a skilled and reputable repairer. MVRA repairers have all signed up to our extensive code of practice, which aims to ensure that motorists receive good service and are protected if anything goes wrong. MVRA is proud to be part of the Office of Fair Trading's (OFT) Consumer Codes Approval Scheme and in January 2005 Trading's (OFT) we successfully completed Stage One. This means that MVRA's code of practice meets the core criteria set by the OFT - all of which aim to ensure that industry codes of practice will promote and safeguard consumer interests.

(Click Here for More Information on OFT)

For more information on our code of practice click here.

MVRA garages provide you with peace of mind. Our nationwide network of repairers offer clean and professional premises, skilled repairers, up to date equipment, a commitment to only carry out work at the customer's request, and to charge work at agreed prices.

 

When choosing a garage:

• Look for the MVRA sign
• Build a relationship with your local MVRA garage
• Ensure your vehicle undergoes regular servicing and tyre checks
• Always ask for a written quote
• Ask for full details of what your 'service' will include
• Inspect your car before you pay for the work
• Alway make sure you know exactly what has been done and what you have paid for
• Remember that you are the customer!
  

driving the industry forward...